If your Xfinity WiFi is not showing up, fix it in two minutes by following these easy steps.
A Wi-Fi connection issue, problems with the range of your router, or a device not supporting 5GHz might be the reason why your Xfinity WiFi does not appear. This can be overcome by either forcing the Wi-Fi SSID to join your network or making changes to your Wi-Fi settings.
I recently installed an Xfinity Voice Modem to meet the growing demand for Wi-Fi at my house. Almost every home nowadays needs Wi-Fi in order to take advantage of the Internet of Things. Today, everything is connected to the web, including security cameras, doorbells, and fire alarms.
The process of getting my smart devices connected to the internet only took a few minutes. I was having problems with my PC, however. Connectivity options did not include Wi-Fi networks. The new router and my computer were restarted, but nothing worked.
The next day, I decided to do some research on my own rather than call customer service and have someone come over and check the issue.
Quite shockingly, this problem is quite common, and there are a number of reasons why a Wi-Fi network is not visible. This problem can be solved by using some troubleshooting techniques.
Method 1: Force join the Wi-Fi SSID
You can try and force the device for a router connection if the router is on and Wi-Fi is configured on your device, but the internet connection still doesn’t appear.
The following steps will force you to join the Wi-Fi network:
- Your Window device’s control panel can be found there.
- Choose “Network and Internet”.
- Navigate to “Network and Sharing”.
- You will find the “Manage Wireless Network” section there.
- By right-clicking on the icon, you can take you to the properties of the Wi-Fi network for which you are looking.
- If the network’s SSID isn’t broadcast, then select “connect anyway”. In the window that appears under Wi-Fi, chances are you’ll see the connection.
- If you don’t remember the Xfinity admin password, reset it.
The following steps will show you how to manually add the network to the list of available Wi-Fi networks if this method does not work for you:
- On your Windows device, go to the control panel.
- Choose “Network and Internet”.
- Navigate to “Network and Sharing”.
- To manage your wireless network, click on “Manage Wireless Network”.
- By tapping the add button, you will add the item to the list.
- Select “Manual network connection”.
- Don’t forget to save the Wi-Fi information.
Method 2: Improper Wi-Fi configuration
It is common to have incompatibility issues when switching networks or changing routers.
Consequently, some devices will have problems connecting to your Wi-Fi. Verify these settings are enabled in your Wi-Fi configuration.
Security Mode
Setting the security mode of your Xfinity Wi-Fi to WEP and WPA will provide you with the best protection. There are several types of security protocols that are employed by Wi-Fi networks, but these are the ones that are most common.
Network Mode
You should ensure that your router is capable of receiving both 2.4GHz and 5GHz signals.
Security Key
Use both numerical and alphabetical security keys for your Wi-Fi network.
Move closer to the router
A router’s range varies depending on the model. They may cover as much as 1000 square feet, for instance, Other areas may cover up to 2,000 square feet.
There is a chance that the former devices are not in range if your Wi-Fi does not appear on a few of them, but is working on all of them. It may also happen that you Xfinity WiFi keeps disconnecting so make sure it’s not happening.
This is quite common for buildings with two floors and larger areas. Here are a few tips to help you overcome it.
- Make sure your router is centrally located.
- You can mount the router on a wall or on a raised surface.
- If the router and the device you’re trying to connect are not near each other, you should be able to establish a connection.
- Set up your home network using just one name and password.
Your device may not support 5GHz
There is a chance that the device is incompatible with the bandwidth if your 5GHz internet is showing up on your computer, but you are paying for it.
Many devices still cannot deal with 5GHz internet even though it is becoming increasingly common.
The following steps can be used to determine whether your computer is capable of receiving 5GHz internet signals:
- Press Windows + R on the keyboard to open the Run dialog box.
- By pressing enter, type ‘cmd’.
- The network wlan show drivers from the command prompt.
- The available types of radio will be displayed here.
The PC supports both 2.4GHz and 5GHz internet bandwidth, so the message should read: “11A 802.11G 802.11n”.
You cannot connect your device to a 5GHz network if it says, ’11g 802.11n – the PC supports 2.4GHz bandwidth’. Either your internet connection needs to be changed or your PC needs to be upgraded.
Update your wireless card drivers if the issue is on a PC
In case your PC is not working properly, update your wireless card driver. Installing the new driver is as simple as uninstalling the older ones and restarting your computer.
To ensure that your drivers are not accidentally deleted, it is highly recommended that you back them up before uninstalling them. You can find out more about your PC manufacturer by visiting their website.
The drivers for your network adapters can be downloaded from here. Using another PC and downloading the drivers on your hard drive is the best option if you cannot connect to the internet.
- Follow these steps to restore the backup:
- Click the first entry under the Device Manager search option in the taskbar.
- Search for your device’s network adapter in the Network adapters extension.
- Click uninstall in the context menu of the right-clicked drivers.
- Your PC needs to be restarted.
The connection issue should be fixed if you have a problem with the drivers or if anything went wrong in the most recent update.
Additionally, you can try a network reset if that doesn’t resolve the issue. Here are the steps you need to take:
- Navigate to the settings.
- “Network & Internet” should be selected.
- Tap “Status” and then “Network Reset”.
- Click “Reset Now” and click “Yes” to confirm.
- Restart your computer once it has finished restarting.
Contact Xfinity
Call Xfinity customer service support if none of the above tips resolve your issue. They are also available for online chat at this link.
Still Xfinity Wi-Fi Not Showing Up?
The range of your router is reduced if it is placed near furniture or multiple metallic products, as well as fluorescent lights.
To troubleshoot it if none of the suggestions in the article work, log into the xFi app on your phone, select the connected device, and tap troubleshoot on the device. All router issues should be fixed by doing this.
If Wi-Fi shows up but keeps disconnecting or if internet access is available without Wi-Fi, then you might not have internet access.
FAQS about Xfinity WiFi Issues:
By signing into your Xfinity account with your existing username and password, and enabling public hotspots, you can reveal your Xfinity Wi-Fi.
Then click on the advanced tab in the network properties. Under the ‘Value’ drop-down list, you can change the number to any random number. Now select the network address you are going to monitor. The issue should be resolved now.
A steady white LED or blinking LED should be visible on your device.
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